Climate, Controls & Security EMEA’s President, Philippe Delpech, visited Chubb South Africa recently as part of a ceremony to unveil a memorial plaque honoring fallen colleagues.   The unveiling of the “Wall of Remembrance” was followed by the presentation of awards to a number of response employees who went beyond the call of duty to protect the lives and assets of clients and local communities.  Response Officers acknowledged during the awards presentation were Ezekiel Tema, Simon Mokhonoana, Christopher Rogers, Lukas Boshego and Oscar Munyai. … read more

Please click here to see the new rates as well as the FAQ

In a life-threatening emergency, nothing is more important that getting help, fast. With Europ Assistance SA, Chubb clients have access to 24-hour
Emergency Medical Services.

Chubb Security South Africa introduced the Automated Alarm Attendant to alarm monitoring in 2009. The Automated Alarm Attendant allows the Monitoring system to interact directly with clients without the intervention of an Operator. The Automated Alarm Attendant deals with alarms of a lower priority, thus freeing up Operators to deal with higher priority alarms.

Upon receipt of certain signal types, the Automated Alarm Attendant will immediately start phoning the client so as to inform him/her of the signal received.  Chubb is currently using the Automated Alarm Attendant to inform clients of “Mains Failure” alarms, “Low Battery” alarms as well as “Electric Fence” alarms. The premises numbers are phoned by the Automated Alarm Attendant for the above mentioned alarms, but clients can also choose which contact numbers are to be contacted once they register for their PIN.

Once the phone is answered by the client, the Automated Alarm Attendant will be playing back pre recorded messages. Currently the message is as follows: “Hello, this is Chubb’s Automated Alarm Attendant. We have received a “Mains Fail” signal from your premises. The premises telephone number is…..(the number will be read one digit at a time). Please enter your PIN to acknowledge this signal followed by hash (#)”.

A PIN is needed specifically for the Automated Alarm Attendant and needs to be registered. The alarm is acknowledged by the client by entering the PIN into the keypad of his/her telephone followed by #.

If the correct PIN is not entered at the time of the phone call, the alarm will be placed on hold for a period of 3 hours for Power/Mains Fail signals, 30 minutes for Low Battery alarms and 3 minutes for Electric Fence alarms. If a ‘Power Restore’ signal is received within the above mentioned period, nothing further will happen, but if a ‘Restore’ signal has not been received during this period, the alarm will be presented to an Operator for further action.

HOW TO REGISTER FOR A PIN

If you do not have a valid PIN for the Automated Alarm Attendant, kindly contact the Chubb Customer Service Center on 086 100 22 11 (during office hours) to register your PIN. A friendly Operator will gladly assist in arranging your PIN for the Automated Alarm Attendant.

FAQ

Q: What do I do if the Automated Alarm Attendant calls me to inform me of a condition alarm?

A: You can acknowledge having been informed of the condition alarm by entering your PIN into the keypad of your phone followed by pressing the hash key #.

Q: Why do I need a PIN for the Automated Alarm Attendant?

A: It is more convenient. You will be able to acknowledge receipt of the alarm. No further phone calls will be made to you or your other contacts to inform you again of the same condition.

Q: How can I register for a PIN?

A: The Chubb Customer Service Center will be happy to assist you. Tel. No. 086 100 22 11. You can also ask the Monitoring Operator phoning you about the alarm to pass a message to the Customer Service Center that you require a PIN.

Q: Can I choose any number for my PIN?

A: The PIN must be numeric and between four and six digits in total.

Q: What will happen if I do not register for a PIN?

A: The Automated Alarm Attendant will call you upon receipt of a condition alarm but would not recognize you as a person authorized to be informed of the alarm condition. You or one of your other contacts will later receive a second phone call from an Operator informing you of the same condition.

INTRODUCTION TO CHUBB911

With Chubb911, thousands of subscribers across South Africa have the peace of mind that, at a touch of a button,  they can contact up to 10 people for assistance 24 hours a day,365 days a year.

Chubb911 is an emergency SMS PANIC button and tracking system enabling you and your family members to instantly notify the Chubb Monitoring Centre, your neighbours, friends and family that you are in urgent need of assistance at the touch of a button. An armed response unit will be sent to your physical registered address.

• Chubb911 works on any cell phone

• Chubb911 works on all cell phone networks

• Alerts 10 people within secondsLinked to Chubb Monitoring Centre

• Ideal for your family

• Your business

• Your community

• The frail and elderly

HOW DOES CHUBB911 WORK

In an emergency, a Chubb911 member presses the speed dial button on his/her cellphone.The call rings once at the Chubb911 Data Centre and is then disconnected (no charge)

The Chubb911 system then instantly notifies (via SMS) all the member’s nominated alert recipients and the Chubb Monitoring Centre simultaneously that he/she needs urgent help
The Chubb Monitoring Centre will contact the client and send out a response vehicle on request to deal with any emergency situation*

You can choose between the following Chubb service options:

1. This service is available for new Chubb clients who want accessto the Chubb911 as a stand alone service. Chubb will charge you a minimal monthly service fee. The fee includes two free monthly responses to your registered home address. Any additional responses in the month will be charged for one month in arrears on a Pay-As-You-Go basis, at the prevailing Chubb rates.

2. Upgrade your Chubb911 account to a full monitoring and response account. (We’ll link you up within a few days of the request). Contact your local sales agent to make use of this exciting offer.

3. Link Chubb911 to your existing Chubb monitoring and response account: In order to have access to this cellphone panic button service, the Chubb911 service can be added to your existing client profile for a minimal monthly charge. No additional charges for responses (within the limits of the Chubb excessive response policy) will apply.

ABSA Rewards Members can now  earn 15% back in cash rewards on all monitoring and response debit orders. This rebate applies to new domestic subscriber agreements at any Chubb Retail outlet or Sales Centre and excludes Rewards members that have an existing agreement with Chubb.  Terms and conditions apply

PLUS members with new or renewed subscriber agreements get 10% back in Cash Rewards on all Chubb Service call Fees and add-ons to existing systems.

As a global leader in the Fire and Security industry, Chubb combines  almost 200 years of safety and fire expertise state-of-the art  technology and a highly skilled  work force

which helps provide customers with absolute peace of mind in protecting  people and their assets.

For more information contact us on  0861 10 10 30 / 0861 002 211

Today, Tomorrow, Together  – Safety Security Certainty